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Support Helpers Redux

Posted by H on April 07, 2009, 06:18:34 PM

We have always strived to provide fast and professional support and are continually looking for ways to improve the quality of our support, and encourage more of you to help out in the community while bettering your skills.

Last year we launched a support group that provided some additional support tools. We've now gone even further and added some more team tools and a community support discussion board to help solve those harder problems.

So the features of the Community Support Helper group now include:

Support quick-links bar
This bar helps you select where you want to give support, and view pending support topics.



The Support topics script
This script collects all unsolved support topics from the boards and displays them in an easy to use list. If you have over 100 posts, you'll also be able to mark topics as solved



A documentation dropdown
This displays a list of documents which are commonly referred to in support. Selecting one inserts the link into your post for you!



Wikilinks
These help you quickly link to common topics and stickies that may be helpful in support!



A new board
This board is for all support helpers to help each other solve support topics faster by talking with other support helpers about possible solutions.



We hope to also use this group (in addition to SHOTM) as a base for recruiting more people to the support team!

Please signup now! Visit the Group membership page of your profile
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Comments

JBlaze on April 07, 2009, 09:30:01 PM said:
Very nice H and the whole Team. This is definately going to make for less frustration when searching for previous topics or Docs.

Dragooon on April 08, 2009, 09:32:37 PM said:
And I was wondering why I was seeing the Support helpers board, thanks guys :)
[SAP]Francis on April 14, 2009, 12:14:37 PM said:
Disable public registration
H on April 14, 2009, 12:44:20 PM said:
Quote from: [SAP]Francis on April 14, 2009, 12:14:37 PM
Disable public registration

Playing with wikilinks?
ethankcvds on April 17, 2009, 10:46:05 PM said:
I've got a question do the regular Support Members have a link that shows new tickets for CM HD(If you don't you may want to look into it ;D .)?
(F.L.A.M.E.R) on April 17, 2009, 11:14:53 PM said:
Atleast a few people if not all...??
<----------------- ME!!! :P
H on April 18, 2009, 03:28:13 PM said:
Quote from: ethankcvds on April 17, 2009, 10:46:05 PM
I've got a question do the regular Support Members have a link that shows new tickets for CM HD(If you don't you may want to look into it ;D .)?

All the team have unread helpdesk items showing in addition to topics on their unread lists. As the HD is private, this isn't something that anyone not on the team will be able to see :)
Brack1 on September 01, 2009, 10:04:15 PM said:
How much knowledge is required in regards to files, mods php etc?
mashby on September 01, 2009, 10:27:50 PM said:
Knowledge is power. Supporting others with your knowledge is more important than how much knowledge you may or may not have. In the end, if you can provide support anywhere, it's appreciated and wanted.
[SAP]Francis on October 17, 2009, 01:38:54 AM said:
Quote from: H on April 14, 2009, 12:44:20 PM
Quote from: [SAP]Francis on April 14, 2009, 12:14:37 PM
Disable public registration

Playing with wikilinks?
Wow I remember that post. :X

It wasn't meant to be posted though :(
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